General Terms and Conditions of Business
the Feuerpfeil Design GmbH
1./ scope of application
We will execute the buyer's order in accordance with our General Terms and Conditions ("GTC") valid at the time of the order. We do not accept any of our own AGBs. Deviating conditions are therefore contradicted as a precaution.
2/offers, order confirmation
The buyer concludes the contract with us, Feuerpfeil Design GmbH (further information can be found here). To place an order, the following steps must be carried out:
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue.
Once you have found the desired product, you can select it without obligation by typing in the desired quantity. Once you have selected all the desired products, you can continue the ordering process by clicking on the button "Add to shopping cart".
In the shopping cart you will see an overview of all products you have selected. You now have the possibility to make further changes. By clicking the button "Checkout" you will be asked for your personal data (such as name, e-mail address, password, payment method). If you are already a customer, you can log into our system by entering your e-mail address and password. Otherwise, you will be asked to provide the data necessary for processing your order. To order goods, you can register on the website or order as a guest. Only natural and legal persons of full age may register.
After entering this data, you will be directed to the overview of your products and personal data by clicking on the button "continue to order". Here you will be asked to confirm that you have read these terms and conditions / customer information and the right of withdrawal.
Afterwards you have the possibility to continue the order by selecting the payment system. The ordering process can be cancelled at any time or completed by clicking on the button "order subject to payment".
Following your order, you will receive a message by e-mail regarding the content and scope of the data transmitted to us.
After your order you will receive a message by e-mail about the content and scope of the data transmitted to us. This confirmation of the receipt of your order is sent together with the acceptance of the order immediately after sending by an automated e-mail. With this e-mail confirmation the purchase contract is concluded.
3 / Shipping, transfer of risk, transport damage
The delivery of the goods will take place within 1-3 working days. The delivery of the goods takes place with DPD or DHL.
Deliveries are always made while stocks last. If, contrary to expectations, a product ordered by you is not available despite timely disposition for reasons for which we are not responsible, we will offer you a product of equivalent quality and price instead of the product ordered, but you are not obliged to accept it. In this case you can withdraw from the contract. For this purpose, we will inform you immediately about the unavailability and, in the event of withdrawal, we will refund any payments already made without delay.
As far as we are in delay of delivery for reasons we are responsible for or a delivery becomes impossible, and this is not based on intent or gross negligence, liability for damages is excluded. You reserve the right to make further claims in this respect. If delays in delivery are due to reasons for which we are not responsible (force majeure, fault of third parties, etc.), the deadline shall be extended accordingly. We will inform you of this immediately. If the causes of the delay continue for more than four (4) weeks after conclusion of the contract, each party shall be entitled to withdraw from the contract.
If the purchase of consumer goods is concerned, we shall bear the risk of accidental loss or accidental deterioration of the goods.
We only deliver within Germany. A delivery to other EU countries requires a separate agreement in text form.
4./ Terms of payment / Retention of title
All product prices include the legal value added tax, plus shipping costs. These will be clearly indicated again in the shopping cart system and on the order page.
The payment of the ordered goods and the delivery fee are made by advance payment, on account, by credit card, Paypal, Google Pay, Apple Pay or Klarna. All invoices are due for payment without deduction immediately after billing.
- If you pay by credit card, your account will be charged when the goods are shipped. We accept the credit cards VisaCard and MasterCard.
- If you pay in advance, the goods will only be dispatched after the payment has been received in our account. However, if the purchase price is not credited to our account within seven (7) calendar days, we may withdraw from the contract. As far as we adhere to the purchase contract, the delivery times stated at the time of the order are no longer valid. Decisive for the calculation of the delivery times, insofar as the receipt of payment is relevant, is the day on which the purchase price is credited to our account.
- We offer purchase on account to consumers in cooperation with the payment service Klarna (www.klarna.de). The payment is to be made to Klarna. The customer receives the goods first and has a payment period of fourteen (14) days. Klarna's complete general terms and conditions for purchase on account can be found in Klarna's general terms and conditions. We do not charge any additional fees when choosing this payment method.
Until the complete payment of our purchase price claim
, the delivered goods remain our property.
5./ Warranty / Liability
The warranty is based on the statutory provisions.
With regard to the colours displayed on the screen, these may differ slightly from the original colours. All sizes given are approximate. Minor deviations may also be due to technical reasons. The natural shrinkage of all textiles offered here must be taken into account. The shrinkage can be up to 10 % depending on the fabric.
In the event of intent, gross negligence, claims under the Product Liability Act, assumption of a guarantee for the quality of the purchased item, fraudulent concealment of the defect and in the event of injury to life, body or health, we shall be liable in accordance with the statutory provisions.
In the case of simple negligence, we and our vicarious agents shall only be liable if an essential contractual obligation (cardinal obligation) has been violated. An essential contractual obligation is a cardinal obligation, the fulfilment of which makes the proper execution of the contract possible in the first place, the violation of which endangers the achievement of the purpose of the contract and on the fulfilment of which the customer can regularly rely. In this case, liability is limited to the typical, foreseeable damage.
6./ Right of withdrawal
If the customer is an entrepreneur, he has no right of revocation according to § 312d BGB in conjunction with §§ 355, 356 BGB. The right of revocation applies only to consumers.
- Cancellation policy -
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must
Name: Feuerpfeil Design GmbH
Address: Eppendorf tree 13, 20249 Hamburg
Phone: 040 4804024
inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
We shall bear the costs of the return shipment.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling by you that is not necessary for checking the condition, properties and functioning of the goods.
Sample revocation form
If you want to cancel the contract, please fill out this form and send it back.
Feuerpfeil Design GmbH
Eppendorf tree 13
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
ordered on (*):
received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s)
(only for paper messages)
- End of the cancellation policy -
7th/ General information
The essential characteristics of the goods offered by us as well as the validity period of limited offers can be found in the individual product descriptions within the framework of our Internet offer.
The language available for the conclusion of the contract is German.
By using the print function of the browser, you have the possibility to print out the text of the contract. During the ordering process it is also possible to print the order by pressing the printer symbol provided. The contract text can also be saved by clicking the right mouse button to save the website on your computer.
8 / Applicable law / Jurisdiction
All disputes arising out of or in connection with this agreement shall be governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. As far as possible, Hamburg is agreed upon as place of jurisdiction.
9./ Settlement of disputes
The European Commission provides a platform for out-of-court online dispute resolution (OS Platform), which can be accessed at www.ec.europa.eu/consumers/odr Our e-mail address can be found in our imprint. We are neither obliged nor willing to participate in the dispute resolution procedure.
10./ Final clause
Should any provision of these GTC be invalid, the validity of the remaining provisions shall not be affected.